This Privacy Policy applies to applications created as a commercial service by Sinonet Technology, Inc. (hereinafter referred to as the "Service Provider").
Information Collection and Use
To provide you with game entertainment and support related player interactions, purchases, and other services, we need to collect certain information. This includes your game history, device information, login data, and more. By using our services, you consent to provide the following specific information for these purposes:
The Application does not gather precise information about the location of your mobile device.
If you choose to use a Facebook or Third-Party Account as your Game login, we will collect the following information to enhance your gaming experience and provide better services. By using our services, you consent to provide the following information:
If you access our Service through a third-party account or link our Service to one, you should review that account's Terms of Service and Privacy Policy. If you're unsure about the information shared by a third-party application, please refer to the third-party application for details on their privacy practices.
The Game may display this information to you, other users, or your friends. Depending on the specific features of a game product, we may provide you with permissions to adjust settings regarding the display of such information.
To ensure smooth usage of our service, maintain basic functions of the Game, optimize game performance, enhance your gaming experience, and safeguard the security of your game account, we will collect the following information:
When utilizing the Game's Service, we gather your game log details, encompassing:
Photo Album Permissions
Purpose of use: With your authorization, we will collect your album information to upload and save photos for you.
Information description: We only collect corresponding information when you use the corresponding function, such as when you use functions such as uploading and saving photos. The names displayed by different systems may vary, such as albums, storage permissions, etc. You can choose to turn on or off the authorization of the album. Once it is turned off, you may not be able to report problems by uploading pictures, etc., but it will not affect your use of our games.
Device information
Purpose of use: When you access or use our games, we will collect your device information to obtain information such as screen resolution for interface display, avoid abnormal logins of other devices, and retain necessary log information to ensure the security of your account, game security, and system operation. In addition, if you are not logged in to your account, we use your device information to push the corresponding information display to you.
Information description: The device status we collect includes your device model, hardware serial number, device MAC address, unique device identification code (such as IMEI/androidID/IDFA/UDID and other device identifiers) operator, etc. We will not obtain the above information in advance without your authorization. At present, most mobile terminal manufacturers support changes to device identifiers to ensure your independent control over personal information. For specific withdrawal or change methods, please refer to the instructions of the terminal device you are using.
Unless otherwise provided by law, we will only retain your relevant personal information for the shortest period of time necessary to achieve the purpose.
This facilitates your access to game history records on your device, and enables us to employ the gathered data for game operation analysis, handling customer service issues, and conducting security analyses. Additionally, to enhance your Game experience, we may synchronize the aforementioned information with later versions of the Game or with other products provided by us that you may be using.
When you engage with the purchasing feature in the Game, we gather your recharge history, purchase records, and related information. This enables you to access and review your transaction records, while also maximizing the protection of your virtual items. Recharge history and purchase records are deemed sensitive information. Collecting this data is essential to facilitate the functionality of the purchasing feature within the Game; otherwise, transactions cannot be completed.
To safeguard the security of your game account and foster a fair, healthy, and safe gaming environment, we gather various information including your game identity, hardware details, operating system information, process breakdown records, and other relevant data. This is aimed at combating activities that undermine fair gameplay or disrupt normal game services, such as detecting counterfeits, scanning for plug-ins, and preventing cheating.
Based on reports and keyword targeting related to prohibited content such as pornography, violence, political extremism, abusive language, terrorism, and malicious advertising, we may temporarily store and filter information exchanged between players via text, images, voice, video, and other means within the Game. This is done to maintain a healthy online environment and ensure the purity of the gaming environment.
We may analyze your game data to gain insight into your preferences. With your consent, we may share this preference data and relevant necessary information with other products and services within the Sinonet Technology, Inc. This allows us to enhance your experience by presenting content that aligns with your interests both within the Game and across other products and services within the Sinonet Technology, Inc.
In compliance with applicable laws, regulations, and standards, we may collect and utilize your personal information in the following circumstances without requiring your explicit
authorization:
In compliance with applicable laws, regulations, and standards, we may collect and utilize your personal information in the following circumstances without requiring your explicit authorization:
We want to emphasize that our functions and services are continuously evolving and expanding. If your information is collected for a function or service not explicitly mentioned above, we will provide detailed explanations regarding the content, scope, and purpose of such collection through prompts, interactive processes, website announcements, and other means. This is done to ensure that we obtain your consent appropriately.
Currently, apart from gathering game research data from third-party research organizations to enhance our game products and offer personalized services, and aside from your use of Third- Party Accounts to log in to the Game as outlined, we do not actively seek your personal information from any third party outside of the Sinonet Technology, Inc. In the future, if the Game necessitates the indirect acquisition and processing of your personal information from a third party outside, we will adhere strictly to relevant laws and regulations. We will ensure that the said third party obtains your consent and guarantees the legality of the information provided.
Storage Method and Duration of Information
We maintain a secure approach to storing your information, which involves local storage methods such as data caching via the app, as well as utilizing databases and server logs.
Typically, we only retain your information for a duration necessary to fulfill the purpose of delivering our services or as mandated by laws and regulations.
Location of Information Storage
Personal information collected will be stored on servers located in Singapore, in compliance with applicable laws and regulations.
Notice of Product or Service Termination
Should the operation of a product or service be discontinued, we will issue an announcement in accordance with pertinent laws and regulations. Rest assured, we will safeguard your legitimate rights and interests throughout the process.
Security Measures
We are committed to safeguarding user information to prevent any instances of data leakage, loss, misuse, unauthorized access, or disclosure. To achieve this, we employ a variety of security measures, including technical solutions, robust management systems, and security guarantees.
For clarity, it's important to note that all our game products are purely for entertainment purposes and do not involve monetary transactions. Any in-game currency or items are intended solely for enjoyment within the Game.
We implement cutting-edge technical safeguards within the industry, such as firewalls, encryption protocols (e.g., SSL), de-identification, anonymization, and access controls. Additionally, we continuously enhance the security capabilities of the software installed on your devices. For instance, we conduct local encryption processes on your devices to ensure secure transmission and monitor the applications installed on your devices to detect and prevent malicious software such as viruses and Trojans.
We have established rigorous management regulations, procedures, and organizational structures to protect the security of the personal information we collect. This includes restricting access to authorized personnel, imposing confidentiality obligations, and conducting regular audits. Any breach of these obligations will result in appropriate disciplinary actions in accordance with regulations. Furthermore, we regularly review our management regulations, procedures, and organizational structures to mitigate the risk of unauthorized access, use, or disclosure of user information.
We encourage users to prioritize the protection of their personal information while using our products and services. To assist with this, we offer multiple security methods to help users safeguard their personal information effectively.
Handling Security Incidents
In the event of a security incident, such as a personal information breach, we will promptly activate our emergency plan to prevent its escalation. We are committed to informing you of all pertinent details within 72 hours of becoming aware of the incident or when there is reasonable belief that a breach has occurred.
Upon discovering a security incident, we will promptly notify you of the basic situation, the measures and remedies we are implementing or have implemented, and provide you with our recommendations. This notification will be disseminated via announcements, push notifications, emails, or other appropriate channels. If it is impractical to notify every user individually, we will issue a public warning through announcements or other reasonable means.
We are committed to strict compliance with laws, regulations, and our agreements with users. The collected information will be utilized in accordance with the Policy, " Terms and Service Agreement," and "Privacy Policy" to enhance our service delivery and provide you with an improved user experience.
Guidelines for Information Usage
Our utilization of collected information adheres to the following guidelines:
Seeking Consent After Informing of Changes in Purpose
We will utilize the collected information strictly within the parameters outlined in the Policy. If we intend to utilize your personal information beyond the initially stated purpose or in a manner that is directly or reasonably related, we will provide you with renewed notification and request your explicit consent before proceeding with the usage of your personal information.
Presently, apart from scenarios outlined in the Policy and " Terms and Service Agreement," we do not proactively share, provide, or transfer your personal information to any third party outside of the Sinonet Technology, Inc. Should the need arise to share, provide, or transfer your personal information to a third party outside of the Sinonet Technology, Inc, we will seek your prior explicit approval, or confirm that the third party has obtained your explicit approval.
However, it's important to note that we may provide your login information and relevant data (such as login records, item logs, etc.) generated within the Game to overseas developer entities or pertinent third parties. This is primarily for conducting security analyses and aiding in the enhancement of game services to further optimize users' gaming experiences.
The Service Provider may use the information you provided to contact you from time to time to provide you with important information, required notices and marketing promotions.
For a better experience, while using the Application, the Service Provider may require you to provide us with certain personally identifiable information, including but not limited to Email,Phone calls. The information that the Service Provider request will be retained by them and used as described in this privacy policy.
Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.
Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:
The Service Provider may disclose User Provided and Automatically Collected Information:
You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.
The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you like them to delete User Provided Data that you have provided via the Application, please contact them at developer_group@sinonetph.com and they will respond in a reasonable time.
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.
The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discover that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider (developer_group@sinonetph.com) so that they will be able to take the necessary actions.
Data Retention
The duration for which we retain your personal information is contingent upon the purpose for which it was collected and how it is utilized. However, we ensure that your personal information is not retained beyond what is necessary for our business objectives or legal obligations.
Typically, we retain your personal information only for the duration required to fulfill the services or objectives for which it was collected. Most of your personal information will be retained for as long as you utilize our services (until you request account deletion), with the following exceptions: Contact Information obtained through participation in our promotional activities will be retained for the duration expressly designated in the corresponding activities.
Personal information associated with your account and/or the services you utilize from us will be retained for as long as your account remains active. We will make efforts to delete this personal information upon account deletion. However, certain records (such as personal information related to payments or customer service matters) may be retained as required by law or for accounting purposes. Additionally, information may be retained for the exercise, defense, or establishment of our rights.
In cases where the processing and retention period has concluded but personal information must be retained for archival purposes as mandated by applicable laws, such information will be stored separately from other types of personal information. If you request the destruction of your personal information before the end of its life cycle as outlined in the retention policy, we will dispose of it in accordance with local laws.
You have the option to delete your account or request the removal of specific personal information. If you believe there is additional personal information that we process which you would like us to erase, please contact us at developer_group@sinonetph.com. In your email, clearly state your account ID and the deletion request. We typically process such requests within 48 hours of receiving your email.
Steps to delete the data in the app
You can request erasure of the personal information we hold about you if you believe it is no longer necessary or if you believe it is being unlawfully processed. You may also restrict our processing of your personal information while we consider your request.
However, we may need to retain personal information under valid grounds specified in data protection laws, such as for legal defense or freedom of expression. If you have requested erasure of publicly available personal information, we will take reasonable steps to inform others displaying or linking to this information to also erase it.
When destroying personal information, we ensure it becomes irrecoverable or irreproducible. Electronic files containing personal information are permanently deleted using technical methods to prevent reproduction.
Note: When you submit a request to delete your account, the game will enter a 7-day cooling-off period. During this period, logging back into the game account will cancel the account deletion request. If you are certain about deleting your account, please do not log into the account you wish to delete during the 7-day cooling-off period, as it will be considered as a cancellation of your deletion request.
The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains.
This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.
This privacy policy is effective as of 2024-07-16
By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.
If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at developer_group@sinonetph.com.